8×8 Compliant Call Recording and Analytics Solutions
Unlock the full potential of your 8×8 investment. CallCabinet is the exclusive compliant call recording and AI-driven insights solution for 8×8 Work® and 8×8 Contact Center™. Securely and compliantly boosting customer satisfaction, agent productivity, and operational efficiency seamlessly.
8×8’s Exclusive Compliant Call Recording and AI-Powered Analytics Solution
8×8 chose CallCabinet as their exclusive technology partner for 8×8 compliant call recording because of our unwavering commitment to innovation and future-proof solutions. Rest assured, with CallCabinet, your compliance needs are covered for the long term.
Whether 8×8 Work, 8×8 Contact Center, or Microsoft Teams via 8×8’s Operator Connect Service, CallCabinet will equip your organization with unprecedented depth of customization, automation, and data visualization.
Compliance Recording for 8×8
Data privacy regulations apply to most industries today. Automatically updated as changes occur, CallCabinet provides your business with future-proof regulatory compliance. From automated compliance redaction of sensitive information from audio and transcription files, to military-grade encryption, your conversation data and the handling thereof will pass the most stringent audit.
Conversation Analytics for 8×8
Big data is only as good as your ability to make sense of it on demand. This is where CallCabinet’s AI-powered conversation analytics truly shines, giving your business holistic business intelligence across all recorded lines and platforms.
8×8 INTEGRATIONS
8×8 Work
8×8 Work is a cloud-based unified communications platform that handles voice, video calls, and messaging. Together with CallCabinet, users can seamlessly maintain compliance and capture insights when securely transitioning from phone calls to conferencing without skipping a beat. Deep AI-powered capabilities capture, store, and analyze all conversation data for complete business intelligence and compliance requirements.
8×8 INTEGRATIONS
8×8 Contact Center
Unlock the power of data with 8×8 Contact Center and CallCabinet. Gain a comprehensive view of customer interactions, agent performance, and business risk with AI-powered analytics and automated tracking, enabling data-driven decisions that enhance customer engagement and drive growth.
8×8 & CallCabinet for Microsoft Teams
Achieve compliance in your Microsoft Teams environment with CallCabinet, the 8×8 exclusive compliant call recording and AI-powered analytics solution for Teams. Our unified solution delivers effortless call recording and management, ensuring adherence to regulations without compromising productivity, workflows, or user experience.
CallCabinet: The Only Compliant Recording and AI-driven Analytics Solution for 8×8 Platforms
- Cloud, hybrid, on-premise deployments
- Seamless integration into any 8×8 environment including with Microsoft Teams
- Unrestricted and unlimited business intelligence
- Unlimited data storage
- Cutting-edge self-service dashboard configuration and personalization
- Granular permission controls by organization, department, team, and individual
- Future-proof compliance with GDPR, MiFID II, HIPAA, Dodd-Frank, POPI, and many more,
- AES 256-bit rotating encryption methodology
- Selective or automated AI call transcription and summarization
- Screen capture
- Manual or automated PII, PHI, PCI DSS redaction
- Customizable retention policies
- Compliant call sharing
- Legal hold
- Multilingual transcription
- QA & agent evaluation tools
- Detailed voice analysis
- Sentiment analysis
- Generative AI data queries
- Automated email summary reports and notifications
“By partnering with CallCabinet, we are able to provide organizations with an even more robust customer engagement, communication, and collaboration platform. Their deep compliance expertise makes them a great partner, ensuring our users have access to a seamless and robust solution across the 8×8 portfolio.”
Victor Belfor
8×8 Global Vice President, Business Development and Strategic Partnerships
Better customer experiences start with CallCabinet and 8×8.
Drive organizational growth with unmatched customer experience using the metrics that matter to your organization. Know the voice of the customer with holistic data aggregation from across all communication platforms. Use it to rapidly align your products and services with trends, seasonal changes in requirements and so much more.
Delivering Superior Automated Quality Assurance (AQA)
Save countless manual review hours with automated QA and interaction scoring with the ability to create custom scorecards. Score every interaction according to your set criteria to proactively improve processes, and employee coaching. Our solution offers an in-depth look at 8×8 Contact Center agent performance metrics, enabling businesses to maintain high-service standards and continuously improve their operations.
Easy Drag-and-Drop Dashboard Configuration
Leverage comprehensive prebuilt business intelligence dashboards that provide immediate deep insights from within your captured 8×8 conversation data, propelling data-driven decisions from post-call reporting specific to your business. These dashboards are easy to configure according to your preference with drag-and-drop functionality.
Ready to dive in?
Take a deeper look at how CallCabinet enhances the 8×8 experience with powerful, data-driven solutions.
