Metaswitch Call Recording and Analytics Solutions
As a Metaswitch certified partner, CallCabinet integrates seamlessly with Metaswitch to bring award-winning call compliance, quality assurance, agent evaluation, and analytics to carriers, resellers, service providers, and end-users.
A perfect carrier solution:
Metaswitch and CallCabinet
Call Recording on Multi-Tenant UC Networks? CallCabinet Does It.
Service providers deploying Metaswitch to clients spread over multiple geographical locations will benefit enormously from the CallCabinet network’s design, because CallCabinet is a true multi-tenant solution.
CallCabinet securely records and stores the call data of global operations via the Cloud, eliminating the cost of redundantly deploying high-maintenance hardware over your multi-tenant network.
Billing and Provisioning Streamlined.
Our Metaswitch certified integration offers carriers a seamless, easily deployed solution that also integrates with your billing and provisioning system.
Through our multi-tenant solution, carriers can set up a multi-tier marketing environment, supporting direct sales, master agents, sub-agents, and other sales venues, right from the CallCabinet platform. Our custom billing APIs simplify itemization and cost break-down so carriers appropriately and accurately bill their channels with minimum effort. Streamline your new customer creation and license control for your organization (and your partners) directly through the CallCabinet portal or through our provisioning APIs.
Call Recording As A Service, Scalable and Adaptable.
Companies are moving away from all-or-nothing call recording solutions that force them into quickly obsolete hardware deployments.
You already use and deploy the Metaswitch UC platform because it delivers a scalable solution to your customers, pivoting and adapting to their needs. The call recording and QA analytics solution you offer should do no less. CallCabinet is offered as an affordable monthly service that scales in price with usage, and allows customers to pick and choose the features they need with optional licenses. What you won’t have to sell to your customers is an un-modern, traditional call recording solution that won’t scale easily (much less automatically). CallCabinet is the pioneer of Call Recording as a Service, and it couldn’t be easier to deliver.
CallCabinet perfectly compliments Metaswitch as the highly valuable compliance recording and QA component organizations need to monitor their customer interactions.
Security, Compliance, Agent Management, On-Prem, Hosted, Anywhere.
Deploying Metaswitch in the Cloud? Or, maybe your environment is on-prem using SIPREC.
Maybe you’re a carrier with a multi-tenant client base. CallCabinet works with your Metaswitch deployment wherever it resides, connecting your calls to the CallCabinet Call Network, distributed redundantly over 40+ global locations in the Cloud. All your recordings are fully encrypted, and shareable without breaking compliance.
Unlimited Call Throughput – One Connection.
To support the Metaswitch platform, only a single connection is necessary, no matter how many users, departments, customers or extensions are running on the network.
With a network-to-network connection, CallCabinet utilizes Cloud technology providing unlimited throughput between the Metaswitch platform and the CallCabinet network.
Our PCI features let you customize how you want personal customer data redacted
Protect your customer data automatically with our AI, through an API call, or manually by an agent. Our text-to-speech transcription, keyword/keyphrase recognition, emotive voice detection, and agent evaluation tools all round out the most complete call compliance and QA package available anywhere. The value of CallCabinet to you and your customers is undeniable.
CallCabinet Metaswitch Benefits
- Call recording compliance for service providers, carriers, and end-users
- Complete agent interaction management
- Supports both hosted & premise-based Metaswitch systems
- Fully customizable reporting and analytics
- Unlimited throughput through a single connection
- PCI compliance masking
- Self-provisioning or via API
- AI-driven voice analytics for sentiment, emotion and content analysis
- Simplifies billing APIs for carriers
- Meets GDPR, MiFID II, HIPAA, Dodd-Frank & many other compliance regulations
- Unlimited scalability and storage
- High availability, Five-Nines reliability (99.999% availability)
ARE YOU A CARRIER OR SERVICE PROVIDER?
We’ve developed CallCabinet with you in mind. Partner with us.