The ability to capture and analyze customer interactions is increasingly paramount as resource constraints become more significant and reducing operational expense becomes even more important. Whether it’s for regulatory compliance, quality assurance, or unlocking valuable insights, businesses need a reliable solution for recording and analyzing their conversations at an expedited rate.
That’s where CallCabinet comes into play, offering a one-stop shop SaaS solution that caters to businesses of all sizes and across all communication platforms.
CallCabinet’s Comprehensive Approach
Imagine having a single, call recording and analytics platform that seamlessly records conversations across a mix of communication channels across departments, analyzes the recorded data with the latest in AI with deep machine learning (ML) and natural language processing (NLP), and ensures complete regulatory compliance and data sovereignty adherence. CallCabinet provides precisely that – a comprehensive solution that frictionlessly integrates and accommodates all the recording needs of your customers’ businesses, whether they are low-volume operations or high-end contact centers.
Unified Call Recording and Analytics
One of the standout features of CallCabinet is its ability to deliver a unified user experience across all communication channels. CallCabinet effortlessly aggregates recorded data from multiple communication platforms including telephone, IP-PBX, contact center and cloud-based unified communications, as well as multiple data streams such as social media, chat, video and audio.
Flexibility in Deployment
CallCabinet accommodates each of your customers’ unique requirements, especially when it comes to deployment. Whether your customer prefers an on-premise, hybrid, or cloud-based setup, CallCabinet has the flexibility to cater to any of these deployment types – allowing companies to complete their digital transformation journey at their own pace.
Core Recording: Compliance at Its Core
For your customers who prioritize strict adherence to data privacy regulations, CallCabinet’s Core Recording option is the ideal choice. It ensures conversations are recorded securely while offering features like Legal Hold and Compliant Call Sharing, which are essential for businesses in regulated industries, of which financial services are only the tip of the iceberg due to far-reaching data privacy regulations like the GDPR.
Because of its renowned, multi-layered security features developed from deep collaboration with the world’s most heavily regulated industries, Core Recording forms the basis of all other CallCabinet offerings.
Advanced Recording: Going the Extra Mile
Taking compliance and recording capabilities a step further, CallCabinet’s Advanced Recording package offers not only the features of Core Recording but also Manual PCI Redaction, Screen Capture, Video Recording, and QA Tools. This level of sophistication is invaluable for businesses that demand more from their recording solution without requiring real time conversation analytics.
Standard Analytics: Insights at Your Fingertips
CallCabinet doesn’t stop at just recording; it also offers speech-to-text (STT) transcription as the basis to powerful conversation analytics tools. Standard Analytics provides detailed voice analysis with sentiment and emotion analytics and ships with automated PCI DSS redaction.
Additionally, it comes with out-of-the-box business intelligence dashboards, allowing your customers to extract valuable insights from their recorded conversations in real time. These dashboards give your customers the ability to visualize their data according to Overview, Risk & Compliance, Agent Performance, Call Classification, and Customer Experience.
Advanced Analytics: Unprecedented Insights
The crown jewel of CallCabinet’s offerings is its Advanced Analytics solution. This flagship offering takes AI-driven conversation analytics to a whole new level. It can analyze conversations across multiple data sources and languages, providing businesses with unprecedented insights into their customer interactions. Whether it’s for improving customer service, enhancing sales strategies, or gaining a competitive edge, Advanced Analytics is a game-changer that should not be missed.
Multi-language transcription unlocks consolidated understanding of the market space when different languages are used during calls. Coupled with customizable business intelligence dashboards on Automated QA, Sales Intelligence, Collections Intelligence, Churn Intelligence, Risk Customer Service Intelligence, and Historical Trend Analysis, this is where state-of-the-art deep data analytics happen. Plus, it’s backed with automated email summary reports and notifications, all fully tailored to your customer’s unique requirements in monthly consultation with a dedicated CallCabinet data scientist.
Rapid Deployment for Immediate Results
Time is of the essence in business, and that’s why CallCabinet offers rapid deployment, allowing your customers to start recording and analyzing conversations within a single working day. This means they can begin reaping the benefits of enhanced compliance and valuable conversation insights without unnecessary delays.
Compliance and Data Sovereignty: Non-Negotiable
In an era where data privacy and compliance are non-negotiable, CallCabinet’s commitment to these principles is unwavering. Our platform ensures that recorded data remains compliant with industry regulations and adheres to data sovereignty requirements, regardless of where your customers’ business operates.
With the flexibility to choose from Core Recording, Advanced Recording, Standard Analytics, or the flagship Advanced Analytics, CallCabinet empowers businesses to take control of their conversations. The ability to seamlessly adapt to different deployment types, from on-premise to hybrid to the cloud, ensures that partners can take advantage of having a single solution for all their customers’ call recording and analytics needs.
Stand Out From The Crowd As A CallCabinet Partner
Data is king and CallCabinet provides the tools needed to unlock the full potential of your customers’ conversations. We’ve created a purpose-built partner portal that houses all the marketing materials you’ll ever need, whether co-branded or direct. Simply sign up and login to reignite your business growth and enjoy deal protection!
Read more about how you can get in on the action to solve today’s business challenges for your customers.