Cross-platform Compliant Call Recording and Analytics
Gain a unified and holistic view of both internal and external conversations across your entire business operation, regardless of the communications platforms you use.
Cross-platform call recording
CallCabinet delivers an end-to-end compliant call recording, AI-driven conversation analytics, automated quality assurance, and custom business intelligence solution for any mixed communications platform environment.
Cross-platform Compliance
Microsoft Teams
Microsoft Teams
The ideal teammate for Microsoft Teams, CallCabinet works with the entire array of Teams-enabled devices, from mobile phones to conferencing and contact center solutions.
Zoom
Zoom
The complete compliant call recording solution with unrestricted business analytics and intelligence across all 3 Zoom UC platforms.
Cisco/Webex
Cisco/Webex
Discover Cisco compliance recording and Webex compliance recording solutions that are uniquely versatile and flexible within any communications platform environment.
Avaya
Avaya
CallCabinet easily integrates with your Avaya PBX network to bring you cloud-based Avaya compliance recording, next-gen AI analytics, and QA tools.
Multi-platform Conversation Analytics
By supporting multiple unified communications systems like Microsoft Teams, Zoom, Avaya, and more, CallCabinet delivers AI-driven insights into conversations regardless of where they happen. This feature enables your business to extract actionable data from voice recordings, identify trends, improve compliance, and enhance customer service.
The analytics suite seamlessly integrates AI tools for transcription, sentiment analysis, keyword spotting, and real-time reporting. It helps organizations make data-driven decisions, streamline customer interactions, and maintain compliance with regulations like PCI DSS, PHI, and PII.
Multi-UC Call Quality Assurance
Our platform’s AI-powered tools automatically flag problematic calls, allowing teams to take corrective actions before issues escalate. This proactive approach boosts overall call quality, enhances customer experience, and supports compliance by ensuring that calls meet industry and regulatory standards across all platforms.
Benefits of Cross-platform Compliant Call Recording
- Unified Compliance: Ensures that calls across multiple platforms (e.g., Microsoft Teams, Zoom, Avaya) meet industry regulations like GDPR, PCI DSS, HIPAA, and other global data privacy standards, reducing the risk of non-compliance and legal penalties.
- Operational Flexibility: Businesses can capture and manage call recordings across different communication tools, providing greater flexibility to operate on various platforms while maintaining a unified recording solution.
- Seamless Integration: Cross-platform recording allows easy integration with diverse communication systems without needing separate solutions for each, simplifying deployment and reducing operational costs.
- AI-powered Insights: Multi-platform recording enables companies to apply AI-driven tools like transcription, sentiment analysis, and keyword spotting across all platforms, providing deep insights into customer interactions.
- Data Security and Encryption: Recordings are stored securely with features like AES 256-bit encryption, ensuring that sensitive call data remains protected regardless of the platform used.
- Scalability: As organizations grow and adopt new communication platforms, cross-platform recording scales easily, supporting evolving business needs without disruption.
- Improved collaboration and monitoring: Enables teams to monitor call quality, performance, and compliance uniformly across platforms, improving overall communication and customer service experience.
- Centralized access: Provides a unified repository for all call recordings without compromising data sovereignty, making it easier for businesses to search, retrieve, and analyze recordings, enhancing decision-making and data accessibility.
Migrate Your Call Data Seamlessly Across Platforms
Our cross-platform capabilities allow you to safely and securely migrate all legacy and proprietary recordings into the CallCabinet cloud. Once migrated, you can perform deep analysis on your entire conversation history and access powerful AI-driven insights across multiple UC platforms.
Enjoy unified, immediate access to all stored data, enabling your business to enhance decision-making, compliance, and operational efficiency.
See CallCabinet’s Cross-platform Capabilities in Action
When you’re ready to unify your conversation data to accelerate your data-driven decision-making, get in touch today to schedule a demo today!