AI-Driven Conversation Analytics Software
Analyze every calling, conferencing, and contact center conversation from a single solution. CallCabinet’s enterprise-class call recording analytics with AI-enabled analysis and intelligence deliver operational and departmental efficiency insights. These insights drive positive growth across organizations using easy-to-access, customizable business intelligence dashboards.
Any Platform, Any Deployment, Any Device
CallCabinet is platform-agnostic, integrating seamlessly with all calling, conferencing, and contact center platforms. Using a single CallCabinet solution, your enterprise can unlock unrestricted conversation intelligence across all departments to drive growth.
Power Enterprise Transformation
Leverage detailed voice analysis to harness insights from every customer or cross-departmental recorded conversation. Beyond compliant call recording, our speech analytics software delivers meaningful and easily accessible insights pulled from conversations across local, hybrid, and remote teams. These insights can be immediately actioned to impact areas such as operational efficiency, process improvement, employee retention, cultural gaps, customer experience, and so much more.
CallCabinet enables automated, organization-wide insight access in the way each department’s users need to see it. For example, the marketing department uses a customized dashboard to track market reaction to product launches by monitoring specific keywords and phrases from sales and support calls. These insights allow the marketing department to finely tune their campaigns in line with their target audience’s expectations.
Intelligent Analytics Dashboards
Your organization is unique, and so is the way you collect, use, and interpret data insights. Boasting drag-and-drop functionality for easy data visualization configuration, CallCabinet provides ready-to-use conversation analytics dashboards reflecting your voice, email, and text data intelligence to accelerate and precisely drive your desired business outcomes.
Deep Analysis Using Integrated Generative AI
Integrated generative AI empowers you to interact with your calling data and engage more extensively with specific conversation recordings. Given the vast possible uses of this feature, your organization saves time and gains non-biased results with the ability to choose from preset questions or by typing your custom queries.
Summarize a conversation, check for specific activities, identify commonalities, uncover compliance gaps, or revenue leakage instances, and then quickly export the results.
Configurable Data Visualization
CallCabinet’s user-friendly dashboards provide an in-depth analysis of business risk and compliance for relevant recorded conversations based on your company’s chosen metrics. These out-of-the-box and easily configurable dashboards include the overview dashboard, agents dashboard, agents performance dashboard, interactions dashboard, interactions journey dashboard, customer experience dashboard, and business risk dashboard.
CallCabinet enables granular data access control for all call recording data. Assign permissions per site, group, or individual to ensure only authorized users can view data relevant to their roles and job requirements.
CallCabinet Conversation Analytics
Get richer customizable intelligence functionality, and experience a more streamlined user experience for broader usage across the organization. Tailor your QA with our phrase editor and easily get a view of each interaction, presenting a caller journey with action points and interaction summaries in an easy-to-understand format.
With CallCabinet’s deep granularity of interaction analytics and enhanced user experience, teams across the business are able to derive more meaningful insights from these captured conversations. Analyze and query conversations across customer-facing or internal departmental discussions to expedite intelligence-driven decisions and sharpen strategies through reporting tailored specifically to your business needs.
Migrate Your Data
Whether your communications platform is an on-premise, hybrid, or cloud deployment, CallCabinet lets your business meet digital transformation targets at your own pace. Safely and securely migrate all legacy and proprietary recording data to the CallCabinet cloud for deep analysis across the entirety of your stored conversation data and gain immediate accessibility.
See CallCabinet in Action
When you’re ready to advance your business success using CallCabinet, get in touch today to schedule a demo today!