AI-Driven Conversation Analytics Software
Businesses worldwide must leverage technology to advance business profitability, especially in these competitive market conditions. CallCabinet’s enterprise-class call recording analytics with AI-enabled analysis and intelligence solutions deliver operational and departmental efficiencies. These insights drive positive growth across organizations using easy-to-access, customizable business intelligence dashboards.
Any Platform, Any Location, Any Device
CallCabinet is platform-agnostic, integrating seamlessly with all major unified communications platforms, IP-PBX telephony, and third-party business systems. Leverage our innovative call recording solutions to unlock unrestricted conversation intelligence across all communication platforms, devices, and deployment types.
Power Enterprise Transformation
CallCabinet revolutionizes enterprise collaboration by harnessing insights from your customers or cross-departmental conversation data. Beyond compliant call recording, our analytics solutions deliver meaningful and easily accessible insights pulled from conversations across local, hybrid, and remote teams. These insights can be immediately actioned to impact areas such as operational efficiency, process improvement, employee retention, cultural gaps, customer experience, and so much more.
By assigning users within every department, CallCabinet enables automated, organization-wide insight access in the way they need to see it. For example, the marketing department uses a customized dashboard to track market reaction to product launches by monitoring specific keywords and phrases from sales and support calls. These insights allow the marketing department to finely tune their campaigns in line with their target audience’s expectations.
Intelligent Analytics Dashboards
Your organization is unique, and so is the way you collect, use, and interpret data insights. CallCabinet provides ready-to-use analytics dashboards reflecting your voice, screen and video data intelligence (Standard Analytics), or even deeper omnichannel intelligence across up to 4 additional conversation data sources including email, social media, and chat (Advanced Analytics) to accelerate and precisely target your specific business insights.
Deep Analysis Using Integrated Generative AI
By integrating generative AI into the analytics platform, you are able to interact with your calling data and engage more extensively with specific conversation recordings. Given the vast possible uses of this feature, your organization saves time and gains non-biased results with the ability to choose from preset questions or by typing your custom queries.
Summarize a conversation, check for specific activities, identify commonalities, uncover compliance gaps, or revenue leakage instances, and then quickly export the results.
Risk and Compliance Simplified
CallCabinet’s user-friendly dashboards provide an in-depth analysis of risk and compliance for relevant recorded conversations based on your company’s chosen metrics. The initial dashboard offers a quick overview of your company’s trend analysis, highlighting business risk and compliance risk.
The business risk dashboard evaluates categories such as cancellation risk, complaints risk, and legal threat. Explore further by delving into individual team member data, listening to calls, or utilizing our generative AI for call summaries.
The compliance risk dashboard focuses on verification and privacy categories, presenting the risk probability and risk severity of calls, with the same detailed drill-down features as the business risk dashboard.
CallCabinet enables granular data access control for all call recording data. Assign permissions per site, group, or individual to ensure only authorized users can view data relevant to their roles and job requirements.
Standard Analytics
Voice analytics that harness the power of feature-rich business intelligence dashboards offering immediate insights derived from all your captured voice data with optional screen capture and video recording. Choose Standard Analytics to empower data-driven decision-making through near real-time reporting tailored to your specific business and departmental metrics.
Get richer customizable intelligence functionality, and experience a more streamlined user experience for broader usage across the organization. Tailor your QA with our phrase editor and easily get a view of each interaction, presenting a caller journey with action points and interaction summaries in an easy-to-understand format.
Advanced Analytics
On top of the Standard Analytics feature set, Advanced Analytics adds customizable, prebuilt business intelligence dashboards that deliver data-driven insights with up to four additional communication data sources. Choose Advanced Analytics to focus on insights into business critical KPIs such as sales won/lost metrics, collections success/failure rates, customer retention and churn data, risk intelligence, automated QA, and historical trend analysis.
With CallCabinet’s deep granularity of interaction analytics and enhanced user experience, teams across the business are able to derive more meaningful insights from these captured conversations. Analyze and query conversations across customer-facing or internal departmental discussions to expedite intelligence-driven decisions and to sharpen strategies through near real-time reporting tailored specifically to your business needs.
Migrate Your Data
Whether your communications platform is an on-premise, hybrid or cloud deployment, CallCabinet lets your business meet digital transformation targets at your own pace. Safely and securely migrate all legacy and proprietary recording data to the CallCabinet cloud for deep analysis across the entirety of your stored conversation data and gain immediate accessibility.