Avaya Call Recording and Analytics Solutions
CallCabinet is an Avaya-certified solution that integrates seamlessly with both Avaya AURA and Avaya IP Office to bring award-winning compliant call recording, quality assurance, agent evaluation and analytics to enterprises of any scale.
Seamless Integration
Avaya customers eliminate the investment in traditional call recording solutions with burdensome contracts and costly premise-based hardware. CallCabinet easily integrates with your Avaya PBX network to bring you cloud-based Avaya compliance recording, next-gen AI analytics and QA tools.
View Avaya Environments
Designed to provide optimal compliance protection for the world’s most tightly regulated industries.
No matter where you are based, CallCabinet’s regulatory compliance recording solutions help navigate these requirements by comprehensively meeting the needs of both regional and global regulations.
AVAYA INTEGRATIONS
AVAYA AURA Contact Center
Avaya AURA delivers an all-in-one omnichannel contact center solution for enterprises, supporting phone, video conferencing, e-mail, web chat or text messaging for customer service operations.
Capture every conversation stream with CallCabinet with features such as synchronized agent screen and audio capture, and utilize a single user interface to manage and analyze the call data anywhere, anytime, with customized BI dashboards.
AVAYA INTEGRATIONS
AVAYA IP Office
Avaya IP Office is an on-prem, scaled-down UC platform for small to medium sized businesses supporting up to 3,000 users. This modular offering is a flexible option built for a a mobile, distributed workforce needing multichannel functionality for voice, email and web chat.
With CallCabinet’s core features, Avaya IP Office users benefit from the same compliance and customer experience solution. Capture voice and video data compliantly and seamlessly, and control how and when the stored data is accessed.
End-to-End Avaya Call Recording & Analytics
- Compliant call recording & analytics for Avaya solutions of any size
- Supports both hosted & premise-based Avaya systems
- Scale agents and usage up and down as needed
- Complete agent interaction management
- Fully customizable reporting and analytics
- Synchronized agent screen and audio capture
- Cross platform integration
- Meets GDPR, MiFID II, HIPAA, Dodd-Frank & many other compliance regulations
- PCI DSS compliance masking
- Imports call data fields for intelligent searching
- Supports remote call center agents
- Search by agent ID
- And much more
Call Recording for Cloud, Hybrid, On-Prem Deployments
CallCabinet works with your Avaya solution wherever it resides, either premise-based, in the cloud or a combination of both. CallCabinet is built to be easily deployed over multi-tenant networks, even if Avaya is implemented at one site and a different phone or UC system at another site. Our cloud-based regulatory compliance recording platform will always have room to store your essential voice data, and it will always remain yours to access as needed.
For businesses large and small, CallCabinet provides compliant Avaya call recording and next-gen analytics, deploying in minutes with frictionless integration.
Migrating to the cloud? CallCabinet can help!
Whether your business utilizes legacy or proprietary recording systems, on-premise, or hybrid setups, transitioning your recorded voice data to the CallCabinet cloud enables a smooth digital transformation at your preferred pace.