Call Recording Software Frequently Asked Questions (FAQs)
Scroll through the CallCabinet FAQs below to find the information you need. If you would like to ask a different question, feel free to contact us or to schedule a demo.
Frequently Asked Questions (FAQs)
About Compliant Call Recording
General Questions About Compliant Call Recording
1. What is call recording, and why is it important for businesses?
Call recording is the process of capturing and storing telephone or video conversations for future reference. It is essential for businesses to ensure regulatory compliance, improve customer service, train employees, and gain valuable insights through analytics.
2. Is call recording legal?
Call recording is legal in most jurisdictions, but laws vary by country and state. It’s important to comply with local regulations, including obtaining consent when required. CallCabinet’s platform includes tools to ensure compliance with whichever data privacy and security regulations apply to your industry, both globally and locally.
3. How does CallCabinet’s call recording solution work?
CallCabinet’s solution securely captures audio, video, email, and text communications in real-time, encrypts the data, and stores it in the cloud or on-premises. The platform includes features for compliance, analytics, and secure data management. For more information click here.
Compliance and Regulations
4. Does CallCabinet comply with global call recording regulations?
Yes, CallCabinet is designed to comply with major global regulations, including GDPR, HIPAA, PCI DSS, CCPA, MiFID II, POPIA, and more. Our platform provides tools like encryption, redaction, and audit trails to ensure adherence to specific regulatory requirements. For more information click here.
5. What security does CallCabinet offer?
Besides multi-factor authentication (MFA) and a range of other protocols, CallCabinet fulfills all regulatory compliance standards by encrypting each recording with AES 256-bit rotating encryption and storing them on our secure cloud servers.
6. Can CallCabinet help with consent management?
Absolutely. CallCabinet’s platform can capture and log call recording consent, helping organizations comply with regulations that mandate explicit consent for recording communications. Specific recordings can then be easily searched for and retrieved as needed.
7. How long can call recordings be retained?
Retention policies can be customized in CallCabinet’s platform to meet regulatory requirements and organizational needs. For example, MiFID II mandates the retention of certain recordings for five years or more.
Features and Capabilities
8. What platforms does CallCabinet integrate with?
CallCabinet integrates with a wide range of platforms, including Microsoft Teams, Zoom, Cisco, Webex, 8×8, Avaya, and other unified communications and contact center solutions. For more information click here.
9. Can I analyze call recordings with AI?
Yes, CallCabinet offers AI-driven analytics that, not only empowers businesses with the ability to query call data, do selective AI call transcription and summarization, and drill down queries across multiple calls, but also provides insights into customer sentiment, agent performance, and compliance risks. This feature enables businesses to turn recorded conversations into actionable intelligence. For more information click here.
10. How does CallCabinet ensure the security of call recordings?
CallCabinet secures call recordings with end-to-end encryption, tamper-proof storage, role-based access controls, granular permissions, and advanced automated redaction capabilities to protect sensitive information.
Cloud-Based Solutions
11. What are the benefits of cloud-based call recording?
Cloud-based call recording offers scalability, flexibility, and security. With CallCabinet’s cloud solution, you can securely access recordings from anywhere, ensure compliance, and avoid the limitations of on-premises systems.
12. Can CallCabinet migrate my legacy call recordings to the cloud?
Yes, CallCabinet supports the migration of legacy recordings into our compliant cloud platform, ensuring data integrity and compliance with regulations. For more information, click here.
13. In what regions does CallCabinet store recorded call data?
CallCabinet securely stores all call data in the Cloud, providing redundancy anywhere globally. CallCabinet’s global network offers data sovereignty storage capabilities across six continents:
- North America
- South America
- Europe (including the UK)
- Africa (North and West)
- Asia (Central, East, South and West)
- Australia (Central, East and Southeast)
Pricing and Deployment
14. What does CallCabinet’s call recording solution cost?
Pricing varies depending on the deployment type (cloud, hybrid, or premise), the number of users, and any add-on capabilities required. Contact us for a personalized quote.
15. Is CallCabinet’s solution easy to deploy?
Yes, CallCabinet is designed for seamless deployment. Our platform supports cloud-based, hybrid, and on-premise environments, and integration with all communication platforms. Contact us to discuss your specific needs.
Support and Troubleshooting
16. What support does CallCabinet offer?
CallCabinet provides 24/7 support through email, chat, and phone. Our team is available to assist with platform setup, troubleshooting, and optimization.
17. What happens if a call recording fails?
CallCabinet’s platform includes robust failover mechanisms to minimize recording disruptions. If an issue occurs, our support team can assist in recovering data. For more information, click here.
Advanced Use Cases
18. Can CallCabinet help improve call quality and agent performance?
Yes, CallCabinet includes automated call quality assurance tools that evaluate agent performance, identify coaching opportunities, and enhance customer interactions. For more information, click here.
19. How does CallCabinet handle multilingual recordings?
Our platform supports specific multilingual call recording and transcription packs such as Spanish & English, making it ideal for global organizations. For more information click here.
20. Can CallCabinet’s call recording help with dispute resolution?
Yes, CallCabinet’s tamper-proof recordings provide an accurate record of conversations, which can be used as evidence to resolve disputes or meet compliance needs. For more information click here.
Getting Started
21. Our business uses multiple communication platforms: calling, conferencing, and contact centers. Would we require multiple CallCabinet solutions to record them all?
No. Only a single CallCabinet solution is required to safely and compliantly record every conversation in your business. For more information on the power of one CallCabinet solution, click here.
22. How can I start using CallCabinet?
Contact us for a demo or to discuss your business needs. We’ll guide you through the setup process and ensure you’re equipped with the right tools for your organization. Schedule a demo or contact us today.