CaptureX: The Missing Piece of Your Conversation Data Puzzle
Designed to meet the unique needs of data-driven companies, CallCabinet’s CaptureX securely captures and delivers conversation data (voice, video, screen) from any calling, conferencing, and contact center platform mix – across any deployment.
Why CaptureX?
- Rapid implementation: Enables faster time to data access.
- Cross-platform integration: Captures voice, video, and screen recording data from any calling, conferencing, or contact center platform, whether deployed across cloud, on-premise, or hybrid environments.
- Data security and compliance: Ensures compliant and secure data capture, transfer, and deletion following delivery.
- Cost-effective: The metered consumption-based model drastically simplifies partner billing compared to traditional storage-based solutions.
- Flexibility: CaptureX delivers data in the desired format to the desired location.
- Optional add-ons: Transform conversation data into the format you need with audio transcription, compliance redaction, sentiment analysis, and summarization.
Reliable Conversation Data Access On Demand.
CaptureX is the missing link for data-driven companies, providing cost-effective access to a rich source of previously inaccessible conversation data.
CaptureX Additional Features
Audio Transcription
Securely transcribe conversation data to gain valuable insights into customer interactions and employee performance. All transcriptions are securely transmitted to a digital destination of your choice.
Compliance Redaction
Automatically detect and remove sensitive information, including personally identifiable information (PII), protected health information (PHI), and Payment Card Industry Data Security Standard (PCI DSS) from transcripts to ensure compliance with regulations like GDPR, and HIPAA, and many more.
Sentiment Analysis
Assess the emotional tone of conversations by analyzing language patterns, helping you measure customer satisfaction, employee morale, and potential concerns at a glance.
Summarization
Generate concise, actionable summaries of conversations or recordings, highlighting key points to improve efficiency and decision-making.
Ready to revolutionize your voice data delivery strategy?
Contact us today to discover the power of every conversation!