Cisco Call Recording and Analytics Solutions
CallCabinet’s revolutionary, compliance call recording solutions are enabling unrestricted business intelligence within any communications environment. From Webex Calling, Webex Meetings and Webex Contact Center to UCM and BroadWorks, CallCabinet helps advance business success with future-proof regulatory compliance, next-gen conversation analytics with custom business intelligence reporting and quality assurance automation tools.
Cisco Preferred Solutions Partner
As a long-standing Cisco SolutionsPlus and Select Developer partner, CallCabinet’s proven track record among the world’s most heavily regulated industries delivers Cisco compliance recording and Webex compliance recording solutions that are uniquely versatile and flexible within any communications platform environment.
Call Recording In Any Environment
With CallCabinet, all of your conversations are captured wherever the call takes place, and however your services are hosted. Know what was said and how it was said during 100% of conversations with CallCabinet’s rich features and enable data driven decision making.
CISCO INTEGRATIONS
Webex Calling & Webex Go
Webex Calling is a cloud-based calling platform optimized for midsized businesses, delivering enterprise-grade calling and enabling the move from an on-prem PBX network to a globally trusted cloud calling solution.
CallCabinet’s deep integration capabilities allows your hybrid workforce to remain compliant across any device, any time, anywhere with Webex Calling. Customizable to fit your operation, CallCabinet gives you powerful granular controls, next-gen artificial intelligence and so much more.
CISCO INTEGRATIONS
Webex Customer Experience (CX)
Webex Customer Experience elevates the Webex platform for each step of the contact center journey.
Pair CallCabinet with CX Basic and CX Essentials for contact center-focused capabilities like compliant call sharing, multilingual transcription, PCI DSS options, and manual and automated QA.
CallCabinet provides a unified solution for compliant recording, analytics, and business intelligence and scales to Webex Contact Center deployments of all sizes utilizing CX Standard or CX Premium.
CISCO INTEGRATIONS
Webex Meetings
Webex Meetings is a cloud-based web and video conferencing service, offering secure and integrated audio, video, and content sharing from any device, anywhere.
CallCabinet’s complete granular permissions allow Webex Meetings users direct control over when recording happens to ensure data is handled compliantly and securely for every recorded voice, video, and screen interaction.
CISCO INTEGRATIONS
Webex Contact Center
Webex Contact Center is a cloud-based omni-channel contact center solution that offers seamless integration of various communication channels, such as voice, email, and chat. It facilitates customer-agent matching, empowers self-service customer support, and includes built-in chat and voice capabilities to enhance collaboration among agents.
Not only is CallCabinet ensuring 100% of the calls from Webex Contact Center are compliantly recorded, but enterprises can easily and securely share this data to third-party systems.
CISCO INTEGRATIONS
Cisco Hosted Collaboration Solution (HCS)
Cisco’s HCS provides cloud collaboration services and a migration path from on-premises solutions. CallCabinet enables compliant call recording and storage for HCS platforms, supporting transitions to cloud-based solutions.
CallCabinet offers robust HCS integrations for Service Providers and organizations needing HCS recording solutions.
CISCO INTEGRATIONS
Cisco UCM
Cisco Unified Communications Manager (UCM) is an integrated collaboration infrastructure for voice and video calling, messaging, and mobility. The solution features IP telephony, high-definition video, unified messaging, Instant Message and Presence.
CallCabinet is fully integrated with CUCM for Automatic Call Recording (ACR). The CUCM and supported Cisco IP phones and devices actively connect to the cloud recording platform, capturing all voice streams and metadata through Built-in-Bridge (BIB) and CUBE.
CISCO INTEGRATIONS
Cisco UCCX / UCCE
Cisco Unified Contact Center Enterprise (UCCE) is a contact center solution for medium to large enterprises, offering call routing and omnichannel capabilities. Cisco Unified Contact Center Express (UCCX) is a compact contact center solution for up to 400 agents, handling calls, chats, and emails.
Both UCCX and UCCE customers make use of CallCabinet’s comprehensive call recording solutions to optimize their customer and employee experience.
End-to-end Cisco Call Recording
- Next-gen conversation analytics
- Cross platform integration
- Powerful artificial intelligence (AI)
- Specialized machine learning
- Custom business intelligence reporting
- Sentiment and emotion analysis
- Trend, pattern monitoring
- Data aggregation (multiple communication channels including email, voice, chat and social media)
- Automated notifications/alerts (specific to business intelligence reporting)
- And much more
Move Legacy Recording Data To The Cloud
Enterprise users adopting Cisco’s unified communication and collaboration platforms should enjoy every benefit of the cloud, even if it requires migrating legacy voice recording data to the cloud. CallCabinet can help.
