Contact Center Recording Solutions
Whether conversations are inbound or outbound, CallCabinet’s call recording software for contact centers delivers market-leading capabilities, enabling your business to aggregate conversation data from across all contact center platforms.
Our SaaS solution captures audio and video recordings with useful metadata such as Call ID, Queue name, Engagement ID, Flow Name, Consumer Display Name, Wrap Code, and Agent Skill.
Built to work in your contact center environment, CallCabinet comes with automated regulatory compliance across all data privacy and security regulations, AI-powered conversation analytics, and call quality assurance tools.
Contact Center Focused Features
- Compliant contact center call recording
- Assess agent strengths, weaknesses, and areas in need of improvement
- Drag and drop visual scorecard creator
- Set thresholds for clarity, crosstalk, or silence
- Cross-reference by specific user, group, call type, sentiment, content, or any combination of these
- Screen recording
- Apply your own custom vocabulary libraries with business or industry-specific terms or jargon
- Granular search features
- Evaluate workforce performance
- Define your own metrics
- Create custom scorecards
- Integrate performance data
- Export voice analytics data
- Export agent scorecard data
- Deep integration with all UC, calling, and contact center platforms ensures frictionless deployment
Contact us to identify which solution works best for your contact center. Explore our packages here.
Cisco Contact Center
When implementing Cisco’s prem-based UCCX/UCCE contact center setups, CallCabinet’s on-premise capabilities allow seamless/smooth deployments across either platform.
Webex Contact Center
Using Webex Contact Center? We’ve got you covered. CallCabinet’s cloud-based compliant call recording and analytics solutions are certified for every Webex Contact Center deployment.
Zoom Contact Center
Any size Zoom contact center deployment benefits from the full range of CallCabinet’s compliant call recording and analytics platform.
Avaya Contact Center
CallCabinet offers the solution to record agent screens using your choice of either video or a series of audio-synchronous screen captures.
CallCabinet’s solutions are Avaya AURA certified and integrate seamlessly and securely, providing the most robust cloud-based compliant contact center call recording and analytics solutions available today.
See CallCabinet in Action
Ready to advance your contact center success? Get in touch for more information or schedule a custom demo.