CallCabinet Core Call Recording
CallCabinet’s Core Recording is designed for any business needing to record, store, and playback calls for improved customer experience, internal training, and expedited customer conflict resolution in adherence with PCI DSS, MiFID II, GDPR, Dodd-Frank, POPI, and more.
Capture every conversation regardless of the calling, conferencing or contact center platform your business is using. CallCabinet aggregates recording data into a uniform user experience across your organization.
AI Transcription, Call Summarization and Sentiment
Selective AI transcription, call summarization, and sentiment at-a-glance features are now available across all CallCabinet’s compliant call recording solutions. Every CallCabinet customer can now utilize AI transcription on any chosen call to extract valuable insights, as well as overall sentiment, while our advanced AI call summarization offers a clear and concise overview of any selected interaction.
Advanced Call Playback and Tagging
Business call recording today requires seamless integration with all major communications platforms. CallCabinet Core Recording delivers superior audio capture, precise tagging, and the ability to execute granular search capabilities for optimized efficiency.
Compliant Call Sharing
CallCabinet enables your business to share entire calls or fractions of a call without exposing the conversation data to any unwanted views at any time. Comprehensive policy and permission settings also help protect who has access to the recorded data and how it can be shared.
Customizable Retention Policies
Many organizations have to contend with numerous regulations as they pertain to specific departments within the organization. CallCabinet’s customizable retention policies lets your business set retention policies according to business needs.
Legal Hold
When disputes arise, specific business call recording data may require custom retention requirements until the dispute is resolved, beyond the normal regulatory retention period. CallCabinet allows specific legal holds to be applied to each and every recording as required.
Included with all CallCabinet products!
CallCabinet’s compliant call recording and AI-powered analytics solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.
CallCabinet Product Comparison
Recording License
Recording License
Analytics
(Overview Dashboard, Agents Dashboard, Agents Performance Dashboard, Interactions Dashboard, Interactions Journey Dashboard, Customer Experience Dashboard, Business Risk Dashboard)
Unlock Legacy Recording Data
Many businesses are stuck with legacy recording data from outdated recording platforms with no way to fully utilize that data. CallCabinet can jailbreak this data and compliantly migrate it to the CallCabinet cloud, consolidating access to all recordings for easy sharing, searching, and analyzing.
See CallCabinet in Action
When you’re ready to advance your business success using CallCabinet, get in touch or schedule a demo when it suits you.