GDPR Compliance Call Recording Solution From CallCabinet
From secure recording to advanced data protection and reporting, CallCabinet’s GDPR call recording is designed to ensure comprehensive compliance across your organization’s communications platforms. Trust CallCabinet to handle your call recording needs with the level of privacy, security, data sovereignty, and accountability that GDPR mandates.
General Data Protection Regulation (GDPR) Compliance
The General Data Protection Regulation (GDPR) stands as a rigorous standard for safeguarding personal data across the European Union. CallCabinet’s GDPR-compliant call recording solution empowers businesses to securely capture, store, and manage call recordings across all calling, conferencing, and contact center platforms while adhering to its strict privacy and security requirements.
Designed for industries handling high volumes of sensitive data – such as finance, healthcare, retail, manufacturing, and government – our solution offers automated compliance, end-to-end encryption, and robust data management tools to protect personal data and streamline contact center GDPR adherence.
Automated GDPR Compliance and Privacy by Design
GDPR compliance mandates stringent handling of personal data, including secure storage, limited access, and precise redaction of sensitive information. CallCabinet’s platform automates compliance, allowing you to capture real-time communications encrypted at every stage of data handling. Privacy by Design is embedded in the CallCabinet platform, ensuring that only authorized personnel can access call recordings and that retention policies align with GDPR’s data minimization and protection requirements.
Data Subject Rights Management
Under GDPR, individuals have the right to access, rectify, and even request the deletion of their data. CallCabinet’s solution integrates tools to facilitate swift responses to these requests, empowering organizations to manage data subject rights effectively. With CallCabinet’s powerful search and reporting features, your business can easily locate, review, and manage recorded interactions to comply with requests for access, modification, or deletion, all while maintaining the integrity and security of other essential data.
Advanced Redaction for Data Protection
Ensuring data privacy within call recordings is crucial for GDPR compliance. CallCabinet’s GDPR compliant solution includes advanced redaction capabilities that automatically mask Personally Identifiable Information (PII) during recording, eliminating potential risks associated with unauthorized data exposure. Automated audio and transcription redaction provides an added layer of security, especially for sensitive data, ensuring compliance and significantly reducing the risk of GDPR violations.
User Consent and Purpose Limitation
GDPR emphasizes user consent and purpose limitation, especially for organizations capturing and processing personal data. CallCabinet’s recording platform ensures compliance with these principles by allowing businesses to capture and log user consent, with configurable options to define how and when call recordings occur. By aligning recording practices with GDPR’s purpose limitation and consent requirements, CallCabinet helps businesses securely capture essential data without compromising individuals’ privacy rights.
Comprehensive Reporting and Auditing
Transparency and accountability are core GDPR requirements. CallCabinet’s GDPR-compliant call recording includes comprehensive reporting and auditing tools, empowering businesses to effectively track and review compliance practices in real time. Detailed logs and customizable reports provide a clear audit trail of all interactions, ensuring your organization is equipped for GDPR audits and ongoing data protection assessments.
Benefits of CallCabinet’s GDPR Compliance Call Recording:
Automated GDPR Compliance: Streamlined workflows ensure end-to-end adherence to GDPR requirements.
User Privacy: Automated audio and transcription redaction and access controls protect PII and sensitive data within recorded communications.
Secure Storage and Access Control: Encrypted storage with restricted access ensures data remains secure and accessible only to authorized personnel.
Efficient Data Management: Integrated tools for managing data subject rights requests enhance transparency and reduce compliance burden.
Audit Readiness: Detailed reporting capabilities simplify compliance assessments and regulatory audits.
AI-driven Call Recording Analytics
Take the next step and obtain end-to-end business intelligence across your organization with CallCabinet’s Analytics
What About Your Legacy Data?
If your business has call recording data stored or being collected using outdated systems, CallCabinet can compliantly ingest all recorded conversations into the CallCabinet cloud so you don’t miss a thing.
Like To See CallCabinet In Action?
If your business has call recording data stored or being collected using outdated systems, CallCabinet can compliantly ingest all recorded conversations into the CallCabinet cloud so you don’t miss a thing.