Overview
This document describes how to use the CallCabinet for Microsoft Teams Installer to create an additional redundancy service.
Use For:
- Create Additional Redundancy Service after initial New Installation
Prerequisites
- Please make sure that only a person with full administrator access to your organization’s Azure Tenant and Active Directory runs this tool.
- The person running this tool should also have administrator access for Microsoft Teams as Microsoft Teams will require configuring by the bot.
- The Installer had to be executed with the New Installation action.
- This action will only be available if Redundancy service has been enabled by a CallCabinet Support Engineer in the CallCabinet portal. If you have any queries, please reach out to your CallCabinet Representative.
Initialization
When the script is executed, it will first initialize and load your Customer Configuration. If a customer configuration does not exist, you will not be able to action a Redundancy Installation.
Step 1 – Action Selection
Click on the Redundancy Installation to start a Redundancy Service Installation using the automation tool.
Step 2 – Validation
The redundancy process will take you through the New Installation (url – https://www.callcabinet.com/knowledge-base/how-to-use-the-callcabinet-for-microsoft-teams-installer/ ) process but will validate the primary recording service.
Examples:
You will not be able to change any of the configuration you already set before. The tool will automatically complete the details for you and validate them.
Once at the Redundancy Service page, the normal configuration can be completed to create the Redundancy Service.
Step 3 – CallCabinet Redundancy Bot
When creating a Redundancy Bot, mark the ‘Create Redundancy Bot?’ checkbox and select the Host for the Redundancy Bot.
Similar to Step 3 (url – https://www.callcabinet.com/knowledge-base/how-to-use-the-callcabinet-for-microsoft-teams-installer/ + Step 3) this will determine where the Redundancy Bot is Hosted. Either in your Own Tenant or in the CallCabinet Tenant. We support all possible configuration combinations between the Main Recording Bot and Redundancy Bot.
- Own Tenant – Own Tenant
- Own Tenant – CallCabinet Tenant
- CallCabinet Tenant – CallCabinet Tenant
- CallCabinet Tenant – Own Tenant
Should you select ‘Own Tenant’ as the Host for the Redundancy Bot, please select the following configuration properties:
- Azure Subscription
- Azure Region (Note: You will not be able to select the same Region you selected for the main bot. This is to ensure if a region is out of service, the bot in this region will record normally)
- CallCabinet Site (Note: You can select the same site as with the main bot. This will enable parallel recording, calls will be stored in the CallCabinet Cloud Storage container and missed calls processed to the site on a daily basis. If a different site is selected all calls will be uploaded to the second CallCabinet Site.)
Should you select ‘CallCabinet Tenant’ as the Host for the Redundancy Bot, please select the following configuration properties:
- Azure Region (Note: You will not be able to select the same Region you selected for the main bot. This is to ensure if a region is out of service, the bot in this region will record normally)
- CallCabinet Site (Note: You can select the same site as with the main bot. This will enable Parallel recording, calls will be stored in the CallCabinet Cloud Storage container and missed calls processed to the site on a daily basis. If a different site is selected all calls will be uploaded to the second CallCabinet Site.)
Click the ‘Next’ button to create the Redundancy Bot.
This step creates the same objects as described in Step 5 (url – https://www.callcabinet.com/knowledge-base/how-to-use-the-callcabinet-for-microsoft-teams-installer/ + Step 5) when creating the Main Bot. After the Redundancy Bot is successfully created. Click the ‘Next’ button to continue.
You will then need to Accept Permissions for the Redundancy Bot. This is the same permissions listed in Step 6 (url – https://www.callcabinet.com/knowledge-base/how-to-use-the-callcabinet-for-microsoft-teams-installer/ + Step 6) when creating the Main Bot. After providing consent. Click the ‘Next’ button to continue the process.
Step 4 – Activation of CallCabinet functionality
Upon successful completion of the required steps as explained above, the installer will automatically create a CallCabinet Support Ticket for activation of the recording functionality. CallCabinet will then activate your organization’s redundancy service and confirm back to your organization’s administrator by replying to the same CallCabinet Support Ticket.
Should your organization’s want to continue finalizing your organization’s setup at this point, they are free to continue with the next step while waiting for the activation process described above.
Step 5 – Setting up users to be recorded
This is the final part of the process. Your organization’s administrator will now need to specify which members (users) of your organization will be recorded by CallCabinet. Please refer to this article on how to do this. Once you’ve set up all the users, your organization is all set to experience the power of CallCabinet. We trust it will bring immense value to your organization. Should you experience any difficulties, please contact CallCabinet Support.