Microsoft Teams Compliance Call Recording and Analytics Solutions
Built in the same Azure cloud as Microsoft Teams, CallCabinet offers the most comprehensive and seamless Microsoft Teams compliance recording solution for compliance, quality assurance, and business intelligence available. Period.
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The Ideal Teammate for Microsoft Teams
The original cloud-native call recording platform, CallCabinet works with the entire array of Teams-enabled devices, from mobile phones, to conferencing and contact center solutions. Every interaction is compliantly recorded according to your call flow and user permission requirements, and is immediately available for automated quality assurance (QA) and unlimited voice analytics.
Unparalleled integration with Microsoft Teams – anywhere, any device, anytime
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Teams Phone + Teams Phone Mobile
As you connect with your internal and external constituents using Microsoft Teams Phone and Teams Phone Mobile, all interactions are compliantly and securly captured and stored. Make audio or video calls from one Teams app to another, or use the dial pad to call an external number.
Anywhere, on any device, at any time, this calling data is immediately accessible for compliance audits, dispute resolution, and customer and employee experience business intelligence.
MICROSOFT INTEGRATIONS
Teams Audio & Video Conferencing
CallCabinet can capture multiple screens and multiple video streams, delivering industry-leading video and audio recording at a granular level so you can get a more complete picture of Teams interactions.
CallCabinet offers the flexibility to apply precise policy settings for users, teams, organizations, and companies, tailoring your recording preferences to your exact needs. Whether operating in a cloud, hybrid, or on-premise environment, CallCabinet seamlessly captures all call data.
Ensure comprehensive insight and accessibility for any business size.
MICROSOFT INTEGRATIONS
Teams Certified Contact Center Recording
CallCabinet’s cloud-native solution is fully Microsoft Teams Certified, integrating seamlessly to provide a UC compliance solution for Microsoft Teams’ voice, video, and screen sharing.
CallCabinet provides compliant call recording for Teams, tailored to optimize your contact center operations, and is integrated with multiple contact center solution providers.
- Manual & automated QA
- Agent evaluation
- Screen recording
- Multilingual transcription
- Cloud, on-prem & hybrid deployments
Unique policy features
Fueled by the exacting and stringent policy-setting requirements demanded by customers in the most highly regulated industries, CallCabinet’s deep policy-level integration within the Teams platform extends policy-setting capabilities otherwise unattainable.
- Active Directory Integration
- IP address restrictions
- Granular, user-based permissions
- Compliant call sharing
- Customizable policy settings
- Secure call sharing (Compliance Share)
Seamless Microsoft Teams app add-in controls
The CallCabinet app add-in for Microsoft Teams uniquely grants users the ability to pause, stop, restart and playback recorded calls as needed – all within the Teams interface – no need to ever jump between applications.
Powerful granular security and permission options
CallCabinet accommodates different groups, departments or teams of individuals – allowing you to set granular permissions regarding what, who and when calls are recorded – down to the individual user level.
Compliant Teams recording requires CallCabinet
Microsoft Teams has an onboard recording feature to record meetings that falls short of compliance with many regulations. CallCabinet’s Teams compliance recording solutions close all compliance gaps to keep your enterprise thoroughly protected and informed.
Download our free compliance guide for Microsoft Teams
The world’s most complete enterprise recording solution
CallCabinet’s award-winning enterprise recording platform was designed for optimal compliance and versatility. No other platform rivals its ease of deployment or seamless integration with virtually every software system businesses use – not just Microsoft Teams.
Redundant, resilient and secure
CallCabinet’s MS Teams call recording can be performed with one (N+1) or two (2N) independent capture points for a stunning degree of redundancy and resilience. Data is stored in the Azure cloud with military-grade 256-bit AES rotating encryption for optimal security.
Intelligent UC recording
Our platform was built to record audio, video, and audio-synchronous screen captures, but our Microsoft Teams compliance recording integration goes even further. For example, the platform can intelligently break down video conferencing into individual files that remain synced to the audio timeline.
This means that even large group calls with more than 9 participants can be accurately and modularly recorded for compliance, quality assurance, dispute resolution, and auditing. Review the entire group session, or isolate and view each participant’s video feed individually. See and hear everything.
Improve your customer experience
Deploying CallCabinet can provide your enterprise with far more than just Microsoft Teams compliance recording. Our AI-Driven voice analytics breaks down recorded audio into actionable structured data and even detects the sentiment behind spoken words.
This data can be ported into business intelligence platforms or coupled with recorded video to provide CX managers with a complete, multidimensional view of every call.
Get the complete picture of your essential customer interactions and gain key insights into customer perceptions, pain points, desired features, and more.
WATCH: Enabling compliance recording in Microsoft Teams
Rob Scott from UC Today news joins Ryan Kahan, CEO at CallCabinet, talking about the latest Microsoft Teams compliance recording challenges and what options enterprises have to choose from.
Not yet ready for the cloud?
No problem. If your enterprise utilizes on-premises call recording, CallCabinet can still deliver Microsoft Teams compliance.
Our recording solution is platform-agnostic, integrating seamlessly with virtually any network environment, including on-premise, carrier-hosted, and even Microsoft-hosted Cloud PBX deployments. So CallCabinet can support your Microsoft Teams integration no matter what your environment.
Make your move to the cloud
If your enterprise is bound to a legacy on-premise recording system, CallCabinet can help your business switch to our cloud-based platform by migrating all of your data to the cloud.
Client Success Stories
“The benefits of CallCabinet are enormous. We really didn’t approach call recording prior to discovering CallCabinet. Previous systems were extremely expensive, and for most of our partners, it was way out of their price range. CallCabinet is easily affordable, keeps you compliant, and has the most innovative approach to QA.”
888VoIP & CloudCo Michael Evanisko CTOClient Success Stories
“We’re pleased to see CallCabinet’s compliance video recording solution benefit from being built and run on Microsoft Azure. Collaboration over Microsoft Teams Phone and virtual meetings has experienced increased adoption in the past 18-months, and with it, the need for global compliance. CallCabinet, combined with Teams, helps ensure global compliance for customers, and complements the use of Teams across their enterprise.”
Microsoft Teams Phone at Microsoft Pete Daderko Director of Product MarketingClient Success Stories
“We’re pleased to see CallCabinet’s solution benefit from being built and run on Microsoft Azure. Online and mobile collaboration has experienced rapid adoption and with it the need for global compliance. CallCabinet, combined with Microsoft Teams, helps ensure global compliance for customers and complements the use of Teams across their enterprise.”
Microsoft Corp Mike Ammerlaan Director of Microsoft 365 Ecosystem MarketingClient Success Stories
“I highly recommend CallCabinet if you're in the market for a call recording integration with Microsoft Teams. CallCabinet is as robust or scalable as you need, perfect for a growing company, plus it was easy to set up and is user-friendly.”
ANR Properties Alan C Chief Information OfficerClient Success Stories
“The software is VERY easy to use and never misses a beat when connected through Skype. The quality of the recording is superior to any other software that I’ve used over the past few years. I’ve really been enjoying the call auditing aspect of the software and it's gone a great way towards training others.”
George B Manager – Business DevelopmentClient Success Stories
“Businesses worldwide are responding to increased regulatory and compliance obligations. CallCabinet's integration benefits Cisco users by providing a highly secure, compliant recording solution. This will provide businesses with an advanced solution that will help customers meet those requirements while enabling them to leverage their voice data across their organization.”
Webex Calling Jamie Palmer Senior Director of Strategy