Crexendo Call Recording and Analytics Solutions
When it comes to NetSapiens call recording, carriers and service providers offering Crexendo’s Netsapiens can now enjoy end-to-end compliance call recording, quality assurance, agent evaluation, and analytics with CallCabinet.
Scalable and Adaptable Call Recording Service
As technology evolves, the demand for cross-platform scalability and adaptability of solutions is rapidly rising. The NetSapiens call recording, QA, and analytics solution you offer should not only seamlessly integrate but also continuously evolve with the latest in technology advancements.
CallCabinet scales in price with usage, and customers can pick and choose the features they need with optional licenses. From a single CallCabinet solution, you can now offer unrestricted business intelligence regardless of cloud, hybrid, or on-premise deployments.
One Solution For Every Use Case
Whether your customer business operations are spread over multiple geographical locations, require data sovereignty capabilities, need granular user permission control, or simply want NetSapiens compliance for their contact center, CallCabinet covers it all.
With CallCabinet, all conversation data compliance, storage, archiving, management, and security are taken care of without the need for multiple solutions while AI-driven analytics for NetSapiens users become a reality.
From Compliant Call Recording To Actionable Business Intelligence
CallCabinet delivers end-to-end capabilities, which means your customers can take advantage of future-proof compliance call recording, automated call quality assurance, and AI-powered conversation analytics for unrestricted business intelligence.
All data is visualized in a user-friendly interface with complete, audit-ready tracking of every recording and the insights derived from it.
CallCabinet For Netsapiens Benefits Include:
- Cross-platform integration
- Cross-deployment versatility
- Unlimited scalability and storage
- Future-proof compliance call recording (GDPR, MiFID II, HIPAA, Dodd-Frank, POPI & many more)
- PCI DSS, PHI, and PII compliance redaction
- AI-powered voice analytics for immediate insights into sentiment, trends, and more
- Complete agent interaction management
- Automated call quality assurance tools
- AI-driven keyword and keyphrase recognition
Migrate Legacy Data
Don’t leave any conversation recording data behind. CallCabinet can compliantly ingest all previously recorded data for a complete understanding of business operations.
