Delivering Compliance at Scale
CallCabinet Core Recording: Compliance at Scale
For organizations navigating complex regulatory environments, CallCabinet Core Recording licenses provide reliable, centralized compliance management for any single or mixed communications platform environment. They capture and store conversations in accordance with industry and geographic regulations and corporate policies, ensuring security and compliance as your business scales.
Core Recording capabilities are designed for any business needing to record, store, and playback calls for improved customer experience, internal training, and expedited customer conflict resolution in adherence with PCI DSS, MiFID II, GDPR, Dodd-Frank, POPI, and more.
- Scalable Storage Options: Choose from on-premises, cloud, or hybrid storage to meet your compliance and storage needs.
- Granular Compliance Controls: Apply policy-based compliance settings across departments, regions, individuals, and platforms.
- Selective AI Transcription and Call Summarization: Unlock hidden calling and conferencing insights spanning all UC and calling platforms.
Explore how CallCabinet’s Core Recording supports your compliance needs as you grow.
Versatile Recording for Diverse Communication Needs
CallCabinet Advanced Recording: Adaptable Insights for Modern Businesses
As organizations adopt multiple UC and communication platforms, CallCabinet Advanced Recording capabilities provide a versatile, unified approach to compliant call recording and management. With cross-platform compatibility, it supports a wide range of use cases and departmental needs, adapting to complex communication landscapes.
Advanced Recording is designed for any business that wants to record back office to contact center conversations and build customer experience insights that produce operational efficiencies, employee productivity, training, and revenue leakage reporting features.
- Cross-Platform Capabilities: Seamlessly capture and manage calls across platforms like Microsoft Teams, Zoom, and Avaya.
- Customizable Recording Options: Record, retrieve, and review conversations with customizable options that cater to various business needs.
- Selective AI Transcription and Call Summarization: >Unlock hidden calling and conferencing insights spanning all UC and calling platforms.
Learn how CallCabinet’s Advanced Recording fits into your dynamic communication ecosystem.
Tailored Insights for Every Department
CallCabinet Conversation Analytics
With conversation analytics, deep machine learning and next-generation artificial intelligence (AI) work in real-time to produce unparalleled business intelligence spanning all departments, multiple communication channels, and any calling, conferencing, or contact center platform.
Our AI-powered conversation analytics is designed to provide deep insights that adapt to each team’s unique goals and settings. Capture critical information to fuel growth and performance across departments.
- Department-Specific Analytics: Generate tailored insights for sales, customer service, HR, and more.
- Automated Performance Tracking: Monitor key metrics such as customer satisfaction and agent performance in real-time.
Discover how Conversation Analytics drives informed decisions across your teams.
Unifying Insights Across Borders and Compliance Standards
Scalability and Versatility for Global Reach
Whether operating locally or globally, CallCabinet’s products provide the scalability to unify conversation data management and compliance while respecting regional requirements.
Gain complete control, flexibility, and customization, regardless of your calling, conferencing, or contact center platform. Ensure regulatory compliance and analyze interactions across all channels for immediate actionable insights.
- Data Sovereignty Compliance: Maintain compliance with local regulations across different geographies.
- Unified Data Management: Simplify and streamline management and access to conversation data across all locations and regions.
Learn how a single CallCabinet solution enables compliant and secure operations across regions.
