CallCabinet Standard Conversation Analytics
With CallCabinet’s innovative Standard Analytics, organizations looking to accelerate growth can gain unrestricted business intelligence across any communication platform, from any device, and from any location.
Gain Actionable Insights
The latest evolution of our AI-driven call recording analytics, and business intelligence solution delivers richer intelligence and customization functions streamlining the user experience, including enhanced section overviews for instant access to critical data.
Our solution also allows generative AI data interaction, simplifying complex analyses into a generative AI chat. Additionally, the new phrase editor feature empowers users to further personalize data interpretation.
Detailed Voice Analytics
Know what was said and how it was said 100% of the time using highly advanced integrated artificial intelligence (AI). Analyze the sentiment and emotion held within every call for accurate, contextual insights from your call recording data, complete with speech-to-text transcription.
Ensure adherence to all data privacy regulations with our future-proof regulatory compliance call recording solution. Seamlessly meet every mandate by leveraging automatic redaction capabilities for personally identifiable information (PII) and sensitive credit card data.
Speech-to-Text Transcription
Speech-to-text transcription with speaker identification provides a comprehensive and precise record of what was said and by whom during all your recorded business conversations.
Advanced Call Filters and Queries
Quickly and easily find specific recording data with advanced call filters and queries enabled by granular search capabilities. Filter by site, team, team member, and more.
Detailed Interaction Analysis
Navigate seamlessly from high-level overviews to the depths of individual interaction journeys. Advanced functionality guides users through detailed data landscapes quickly and with precision, enabling a swift and more intuitive exploration. Access detailed analyses of each interaction, including sentiment analysis, call summaries, key actions, and the ability to query the conversation data for in-depth exploration
Interaction Journey Visualization
Quickly evaluate each interaction with a comprehensive and easily selectable view of each interaction, presenting sentiment journey, action points, and interaction summary in an easy-to-understand format.
Generative AI Queries
Integrated generative AI capabilities allow you to quickly use canned questions or use natural language input to query a single recorded conversation at a time, making it simpler to explore trends, dissect interaction details, and uncover hidden insights with ease.
View Transcription
Easily view transcriptions in a conversation-like manner, directly within the interactions section. This capability allows for more in-depth evaluation of what was said and when it was said.
Create a custom scorecard to refine QA evaluation criteria, and enhance relevance and precision in performance assessment. Tailor analytics with more control over the keywords/phrases associated with questions in QA scorecards.
This means your business can personalize how you measure and interpret data, ensuring your analytics are perfectly aligned with your specific business objectives.
Team Member Analysis
Discover a holistic approach to team member analytics, offering a richer, more detailed perspective. Identify best and worst traits, most common risks and trends with a comprehensive overview of team member activities, including performance, with enhanced detail and explainability through question-based scorecards.
Drill through to the interaction journey for detailed analysis per call, providing the journey, generative AI interaction with your call data, and view of the transcription.
Comprehensive, Out-of-the-Box Dashboards
Leverage comprehensive prebuilt business intelligence dashboards that provide immediate deep insights pulled from within your captured voice data, propelling data-driven decisions from near real-time reporting specific to your KPIs.
Dashboards include:
- Home (Overview): Trend and aggregated graphs on calls that display user-selected metadata, search capability within that metadata, as well as Client and Team Member emotion visualization.
- Interaction: Access detailed analyses of each interaction, including sentiment analysis, call summaries, key actions, and the ability to query the conversation data for in-depth exploration.
- Team Member:
- Question-based Scorecard that can be customized to suit specific business needs.
- Call Details – Scorecards applied call by call with a link to call playback, transcription, and manual QA.
- Customer Experience: See where productivity and efficiency gains can be achieved with this quick visualization across all calls or per team member.
- Risk & Compliance: Visual representation of the most common business risks, key regulatory, and script compliance metrics. Dashboards offer detailed drill-down features for a full overview of the severity and probability on categories such as cancellation risk, complaints risk, legal threat, escalation, and reporting to a regulatory agency.
Included with all CallCabinet products!
CallCabinet’s revolutionary compliant call recording and conversation analytics solutions come standard with military-grade security, data sovereignty, multi-tenancy, data resilience, data redundancy, unlimited storage, global support, and much more.
CallCabinet Product Comparison
Use All Recording Data
Outdated recording platforms? No way to fully utilize or access that calling data? CallCabinet can jailbreak your conversation data and compliantly migrate it to the CallCabinet cloud, consolidating all recordings for easy sharing, searching, and analyzing.
