Training Videos
How-to videos to help users get the most from our award-winning call recording platform.
CallCabinet Call Recording
CallCabinet Account Registration
How to to create a new account with CallCabinet.
Updated Menu Navigation
This video provides users an overview of the CallCabinet menu navigation bar along with a brief description of each page.
Changing Language Settings
This video provides step-by-step instructions on selecting your preferred language setting within the CallCabinet call recording platform.
Create Custom Support URLs For Your Customers
This video reviews the process CallCabinet partners and their sub-sellers should take to set-up a custom support URL or email address that will appear when a customer clicks a support link in the CallCabinet platform.
How to Check CallCabinet Storage Availability
This video shows users how to quickly check their CallCabinet account for current storage levels and availability.
CallCabinet Home Page
Understanding the CallCabinet Home page within your account.
CallCabinet Call Listing Introduction
Introduction to the CallCabinet Call Listing page.
CallCabinet Call Listing Advanced Filters
Understanding how to use Advanced Filters within the Call Listing page.
CallCabinet Call Details page
Understanding the Call Details page.
CallCabinet Roles based access
Understanding Access Rights with CallCabinet Roles.
CallCabinet Custom Roles
Understanding how to create custom roles.
CallCabinet Restricted User Role
Understanding Restricted User roles.
CallCabinet Two-Factor Authentication
Understanding and Enabling Two-Factor Authentication.
CallCabinet Compliant Call Sharing
Understanding how to Compliant Share a Recording.
CallCabinet Downloading Calls
Understanding how to Download Calls.
CallCabinet Security Log
Understanding how to interpret the Security Log.
CallCabinet Creating and Using Call Tags
Understanding how to create and add tags to calls.
CallCabinet Speech Analytics
CallCabinet Analytics Powered by AI
Unlock the potential in your untapped voice data. CallCabinet Analytics uses powerful AI to analyze every customer interaction. Utilizing automated analytics, CallCabinet rapidly processes thousands of conversations to capture caller sentiment and emotion. Put your call recordings to work and supercharge your customer experience with highly actionable business intelligence.
CallCabinet Analytics Part 1
CallCabinet Analytics Part 1 of Part 4 how-to video series. This segment will provide a step-by-step overview of the Analytics Overview page. The Overview page is your launch point for searching your call recordings with CallCabinet Analytics.
CallCabinet Analytics Part 2
CallCabinet Analytics Part 2 of Part 4 how-to video series. This segment will provide a step-by-step overview of how to refine your searches in order to obtain a deep understanding of your phone interactions.
CallCabinet Analytics Part 3
CallCabinet Analytics Part 3 of Part 4 how-to video series. This segment will provide a step-by-step overview of pre-set applications within CallCabinet Analytics.
CallCabinet Analytics Part 4
CallCabinet Analytics Part 4 of Part 4 how-to video series. This segment will provide a step-by-step overview of the call filters that make up our applications, how to hone the call filters to ensure your data is accurate, and how to create new applications and call filters.
CallCabinet Analytics COVID-19 Applications Overview
CallCabinet developed custom COVID-19 applications for current CallCabinet Analytics users. This video provides a step-by-step overview of the COVID-19 applications.
Microsoft Teams
Certified Microsoft Teams call recording
CallCabinet’s Teams call recording solution is a certified Microsoft solution. This video reviews what it means to be a certified Microsoft Teams compliance recording solution.
CallCabinet Call Recording Installation
How to Install the CallCabinet Desktop Client
This video shows users how to install the CallCabinet Desktop Client for Skype for Business, Microsoft Teams, Genesys, and standard SIP recording.
Call Recording Partner
CallCabinet Partner Settings
Understanding and Applying Partner Settings.
CallCabinet Partner Provisioning Customers
Understanding and Provisioning Customers.
CallCabinet Partner Managing Customers
Understanding and Managing Customers.
CallCabinet Partner Assigning Licenses
Understanding and Applying Customer Licenses.